Delivery
Delivery costs are fixed whatever the number of items ordered.
- Standard France : 7 € Colissimo or Mondial Relay / within 3 to 5 days
- Click and Collect : Free pick up in your Turenne Paris store
- Courier delivery : 12€ (Only in Paris)
- Express France : 17 € Chronopost / 48h (treatment within 24 hours, excluding weekends)
- International EU : 16 € Colissimo / under 4 to 9 days
- International zone A : 20 € Colissimo / under 7 to 14 days
- International zone B : 30 € Colissimo / under 7 to 14 days
Returns
If you are not completely satisfied with your purchase, you may return your items within 15 days of the delivery date. The return shipping charge is at your expense.
The return procedure is attached to the invoice when you receive your order, if you do not have it, please send us an e-mail.
We will deal with your return request upon receiving the returned item. You may request an exchange or a full refund.
The refund will be credited back via the original method of payment. If you have any other questions please do not hesitate to contact us shop@royalcheese.com.
Order processing
Orders from the site are processed from Monday to Friday 9am. If you wish to receive your order during the week we advise you to order at the latest on Tuesday morning for standard delivery and on Thursday morning for Chronopost express delivery.
No orders from the site will be processed during the weekend.
